Ordering

Products in your shopping cart will be cleared when your session expires. Unfortunately, if the order is not placed and then confirmed, we cannot guarantee the item(s) will still be available when the order is placed. Everything is First Come, First Served based on completing the Check Out process and not just adding it to your cart.

We’re not taking orders over the phone at this time but if you’re having issues with the website you’re welcome to contact our Customer Center via live chat (red bubble on the bottom right corner of the site) for further assistance.

When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details.
 
Alternately, you can log into your CSR Collectibles account and check your Order History in the My Account section.

If an item you have ordered is unavailable, you will receive an email or phone call from our customer service team.

If you notice your personal details are incorrect once you have placed your order, please contact our customer service team via our Live Chat or by visiting our Contact Us page.

No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment within 30 days.

Unfortunately, if you did not enter your coupon code at checkout, we cannot apply it to your order once it has been placed.

Promo codes are codes that can be applied to your order to receive a discount. Please sign up to our email list at the bottom of our site to receive codes to your email (when they apply).