Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
FAQ
International Shipping Policy (Canada & Other Countries)
Please note that import duties, taxes, and brokerage fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility and are determined by your country’s customs office.
- If a package is refused by the recipient due to unpaid duties/taxes, the shipment will be returned to us.
- In this situation, the sender (our company) is billed by UPS for the return shipping costs and any unpaid import charges.
- These costs will be deducted from any refund (if a refund applies), or billed back to the customer before the item is reshipped.
- If the package cannot be returned, it may be considered abandoned by customs and no refund will be issued.
We strongly encourage our international customers to check with their local customs office before placing an order to understand what duties and taxes may apply.
HOW DO YOU KEEP MY PERSONAL INFORMATION SECURE?
We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways that you want us to. When you shop our website we protect your payment details so that all your information is encrypted before it is sent over the internet. Please read our Privacy Policy for further details.
OTHER TECHNICAL PROBLEMS?
To help us investigate your problem, please include as much of the following information as possible with regard to your system:
- Your Operating System (e.g., Windows 7, Mac OSX 10.1)
- Internet Browser & version (Internet Explorer 9, Safari 5)
- What time the problem occurred.
- Please cut and paste any error messages that appear on your screen into the email.
AN ERROR MESSAGE SAYS MY CARD DETAILS ARE INCORRECT.
Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number is the last three digits on the signature strip on the reverse of the card.
I CANNOT PROCESS MY ORDER.
Try to place your order again – sometimes when the Site is experiencing high demand, orders do not get placed. If it still does not work please make a note of what happens and what messages the Site gives you. It may also be necessary to try an alternative computer to ensure it is not a compatibility problem. If you are still having problems, try deleting the cookies / caches on your computer and then log back into your account. To do this you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “Delete Cookies” and hit OK. If further problems persist please get in touch with our customer service team via our Live Chat or by visiting our Contact Us page.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes. We ship worldwide! Keep in mind, International Orders could incur Customs/Import fees and/or Taxes. These fees/taxes are the responsibility of the Customer to pay. (we do not receive any of this payment) Each Country has its own policy on these fees. Please do your due diligence on your respective Country’s policy before placing your order. DHL & UPS are usually a lot faster but more expensive shipping costs verses USPS.
I RECEIVED MULTIPLE BOXES, DID I GET CHARGED MULTIPLE DELIVERY FEES?
We know you are excited to receive your order. To ensure CSR Collectibles exceeds your expectations, we will occasionally ship an order separately. We will reach out to you accordingly if we think that you collectibles will be safer in multiple packages (separate fees will apply).
I HAVEN’T RECEIVED MY ORDER.
Please locate your tracking number from the delivery confirmation email or by logging into your account. If there is a delay, this will be indicated on the courier’s website. Please contact our Customer Center via live chat (blue bubble on the bottom right corner of the site) for further assistance.
HOW DO I RECEIVE MY ORDER IF I AM NOT HOME?
We understand you are busy and cannot be home to wait for a delivery. The courier will leave your package at your home in a safe place, if no signature required. If you live in an apartment complex, please check with the office, they may have accepted the delivery on your behalf. *Signature Required will be added randomly at our discretion*
