If you have experienced a problem with your order, please contact our customer service team via our Live Chat or by visiting our Contact Us page.
Returns
WHEN DO I RECEIVE MY REFUND ONCE I HAVE RETURNED AN ITEM?
We will process the return as soon as possible. We will send you an email once we have completed the refund process.
WHAT IS YOUR RETURN POLICY?
We check every item as it comes in and as it goes out, so you can be sure you’re getting a quality product. We want to make sure you love your collectibles as much as we do so if you’re not satisfied with your purchase, please return the item(s) for an exchange or refund. All returns must be in the original condition that you received them in. If an item arrived damaged, please bring this to our attention within 3 business days of the item showing delivered.
HOW DO COUPON CODES AFFECT MY RETURN?
If you decide to return items that have a discount applied to the whole order, the amount refunded will be subject to the minimum spend of the promo. This means that if the items returned bring the new order total below the minimum spend necessary to use the promo, the discounted amount will be deducted from the refund. Discounts and discount thresholds exclude postage and packaging. If the original order was returned and you would like to reorder another size, we cannot reissue a promo code or deduct the discount from your order.
