Technical Issues

To help us investigate your problem, please include as much of the following information as possible with regard to your system:

• Your Operating System (e.g., Windows 7, Mac OSX 10.1)
• Internet Browser & version (Internet Explorer 9, Safari 5)
• What time the problem occurred.
• Please cut and paste any error messages that appear on your screen into the email.

Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number is the last three digits on the signature strip on the reverse of the card.

Try to place your order again – sometimes when the Site is experiencing high demand, orders do not get placed. If it still does not work please make a note of what happens and what messages the Site gives you. It may also be necessary to try an alternative computer to ensure it is not a compatibility problem. If you are still having problems, try deleting the cookies / caches on your computer and then log back into your account. To do this you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “Delete Cookies” and hit OK. If further problems persist please get in touch with our customer service team via our Live Chat or by visiting our Contact Us page.

Our system will always recognize valid promo codes. Therefore, if the discount has not been deducted from your order, the code was incorrectly entered or is no longer valid. Promo codes can only be redeemed during the placement of orders and cannot be applied or amended once the order has been placed.