Coupon Codes

A. Promo codes are codes that can be applied to your order to receive a discount. Please sign up to our email list at the bottom of our site to receive codes to your email (when they apply).

A. CSR Collectibles coupon codes can be found in our newsletters. By subscribing to our newsletter, we will periodically email you our offers and promo codes. Please refer to the terms and conditions for our promo codes, as they will vary. Promo codes found on money saving websites such as promo sites or forums are not endorsed by CSR Collectibles and are outside of our control. They may be invalid or expired. We therefore cannot authorize discounts under these circumstances.

A. When you place an order, you will see a box on the checkout page where you can enter your coupon code. The coupon code and discount will appear immediately and be added to your order total. The promo code must be redeemed at this point in the ordering process; it cannot be applied after the order has been processed. Only one promo code can be used per purchase. Promo code cannot be the only form of payment for an order. The cost of the order must exceed the cost of the promo code and a credit card must be provided.

A. Unfortunately, if you did not enter your coupon code at checkout, we cannot apply it to your order once it has been placed.

A. Our system will always recognize valid promo codes. Therefore, if the discount has not been deducted from your order, the code was incorrectly entered or is no longer valid. Promo codes can only be redeemed during the placement of orders and cannot be applied or amended once the order has been placed.

A. If you decide to return items that have a discount applied to the whole order, the amount refunded will be subject to the minimum spend of the promo. This means that if the items returned bring the new order total below the minimum spend necessary to use the promo, the discounted amount will be deducted from the refund. Discounts and discount thresholds exclude postage and packaging. If the original order was returned and you would like to reorder another size, we cannot reissue a promo code or deduct the discount from your order.

Gift

A. Sorry we do not offer gift packaging at this time.

A. Sorry, our system will only allow for one shipping address per order. You will need to place one order per delivery address.

A. Please read our Return Policy for full details.

A. We’re working on implementing this, it should be up soon.

How to

A. Go to the “My Account” page and enter your email and password under the “Not registered? No problem” section. Make sure that all required fields (indicated by an asterisk *) are completed. Finalize your details and enjoy your Fanest experience!

A. Simply select an item from anywhere on the site, choose available options, if any — then add to your shopping cart. When you have finished shopping, follow the checkout procedure.

All prices shown are correct at the time we enter them into the system. The total cost of the order is the price of the products ordered plus tax and shipping.
At checkout, you can review and change your order details on the Order Summary page.

When you’re ready to complete your order, click the “Check Out” button, and you will be taken to the Payment page. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order.

If you need help placing an order or have any other questions, please contact our customer service team via our Live Chat or by visiting our Contact Us page.

A. Our email newsletter sign-up can be found in the footer of any page on the Site. Click on the footer to open it, and then enter your email address in the form field under Sign Up. Our newsletter will keep you up-to-date with the latest arrivals, exclusive promotions, and limited offers.

A. Go to My Account and click the ‘Forgotten Password’ link. You will receive an email explaining how to set a new password. Please ensure your email address is entered exactly as when you first registered it (as our system is very case-sensitive). For your protection, the link expires three hours after the email was sent.

A. This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team via our Live Chat or by visiting our Contact Us page.

A. We would love to hear from you! Get in touch with our customer service team via our Live Chat or by visiting our Contact Us page.

A. Yes, you can post a review for any item. Make sure you are logged in to your account and click on Write a Review next to the desired product. Your review will not appear right away as it will take a little while to be processed.

A. If you can’t find what you’re looking for, you can get in touch with our customer service team via our Live Chat or by visiting our Contact Us page.

A. Please log in to your account to change your personal details. Unfortunately, we cannot change the registered email address.

A. Please use the link at the bottom of any promotional email from CSR Collectibles.

Ordering

A. No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment within 30 days.

A. If you notice your personal details are incorrect once you have placed your order, please contact our customer service team via our Live Chat or by visiting our Contact Us page.

A. If an item you have ordered is unavailable, you will receive an email or phone call from our customer service team.

A. When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details.
 
Alternately, you can log into your CSR Collectibles account and check your Order History in the My Account section.

A. Products in your shopping cart will be cleared when your session expires. Unfortunately, if the order is not place and then confirmed, we cannot guarantee the item(s) will still be available when the order is placed. Everything is First Come, First Served based on completing the Check Out process and not just adding it to your cart.

A. We’re not taking orders over the phone at this time but if you’re having issues with the website you’re welcome to contact our Customer Center via live chat (blue bubble on the bottom right corner of the site) for further assistance.

Payments

A. CSR Collectibles gladly accepts PayPal, Bitcoin, Apple Pay and major credit/debit cards, such as Visa, MasterCard, AmericanExpress, DISCOVER and JCB.

International credit cards with valid U.S. billing addresses will be accepted as a form of payment. Your card will be charged instantly after the transaction is complete.

CSR Collectibles has also partnered with Affirm to offer transparent, quick financing to our customers, with no hidden fees or cost. You will never owe more than what you a free upfront. The total at checkout will always be what you actually pay. With Affirm, you split the price of your purchase into fixed monthly payment amounts that fit your budget.

We apologize that we are unable to accept Bill Me Later, C.O.D. or checks at this time.

A. You will be asked for your credit or debit card number, the expiration date, and the CVV number (last three digits on the signature strip on the back of your card) when you place your order.

A. All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order.

A. Not at this moment.

A. Upon placing the order, we will charge your form of payment immediately.

Pre-Order

A. If you paid for a Personalization, Character Name or Inscription and the celebrity declined to write it or just missed it, we would send you a partial refund on your order for the Personalization, Character Name or Inscription only. This would not qualify for a full refund on the autograph/authentication etc.

A. If you place a Pre-Order with multiple other Pre-Orders or In Stock items, we will ship them all at the same time once the last Pre-Order is completed. If you want the items shipped as soon as they are available, please place each Pre-Order or In Stock item order separately.