Please note, these FAQs are meant as a guide and helpful tool. They are not contractually binding and do not change or alter our Site’s Terms & Conditions.
- Coupon Codes 6
- Gift 4
- How To 10
- Ordering 6
- Payments 5
- Pre-Order 2
- Returns 4
- Shipping 7
- Technical Issues 3
- Your Protection 1
WHAT ARE CSR COLLECTIBLES PROMO CODES?
Promo codes are codes that can be applied to your order to receive a discount. Please sign up to our email list at the bottom of our site to receive codes to your email (when they apply).
WHERE CAN I GET A COUPON CODE?
CSR Collectibles coupon codes can be found in our newsletters. By subscribing to our newsletter, we will periodically email you our offers and promo codes. Please refer to the terms and conditions for our promo codes, as they will vary. Promo codes found on money saving websites such as promo sites or forums are not endorsed by CSR Collectibles and are outside of our control. They may be invalid or expired. We therefore cannot authorize discounts under these circumstances.
HOW DO I ADD A COUPON CODE?
When you place an order, you will see a box on the checkout page where you can enter your coupon code. The coupon code and discount will appear immediately and be added to your order total. The promo code must be redeemed at this point in the ordering process; it cannot be applied after the order has been processed. Only one promo code can be used per purchase. Promo code cannot be the only form of payment for an order. The cost of the order must exceed the cost of the promo code and a credit card must be provided.
I FORGOT TO ADD A PROMO CODE.
Unfortunately, if you did not enter your coupon code at checkout, we cannot apply it to your order once it has been placed.
I ENTERED MY PROMO CODE BUT IT DIDN’T WORK.
Our system will always recognize valid promo codes. Therefore, if the discount has not been deducted from your order, the code was incorrectly entered or is no longer valid. Promo codes can only be redeemed during the placement of orders and cannot be applied or amended once the order has been placed.
HOW DO COUPON CODES AFFECT MY RETURN?
If you decide to return items that have a discount applied to the whole order, the amount refunded will be subject to the minimum spend of the promo. This means that if the items returned bring the new order total below the minimum spend necessary to use the promo, the discounted amount will be deducted from the refund. Discounts and discount thresholds exclude postage and packaging. If the original order was returned and you would like to reorder another size, we cannot reissue a promo code or deduct the discount from your order.
CAN I HAVE MY ORDER GIFT PACKAGED?
Sorry we do not offer gift packaging at this time.
CAN I SEND GIFTS TO MULTIPLE ADDRESSES?
Sorry our system will only allow for one shipping address per order. You will need to place one order per delivery address.
I WANT TO RETURN ITEMS THAT I RECEIVED AS A GIFT.
Please read our Return Policy for full details.
HOW CAN I PURCHASE A CSR COLLECTIBLES GIFT CARD?
We’re working on implementing this, it should be up soon.
HOW DO I CREATE AN ACCOUNT?
Go to the “My Account” page and enter your email and password under the “Not registered? No problem” section. Make sure that all required fields (indicated by an asterisk *) are completed. Finalize your details and enjoy your Fanest experience!
HOW DO I SHOP ONLINE?
Simply select an item from anywhere on the site, choose available options if any — then add to your shopping cart. When you have finished shopping follow the checkout procedure.
All prices shown are correct at the time we enter them into the system. The total cost of the order is the price of the products ordered plus tax, and shipping.
At checkout, you can review and change your order details on the Order Summary page.
When you’re ready to complete your order, click the “Check Out” button, and you will be taken to the Payment page. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order.
HOW DO I SUBSCRIBE TO THE CSR COLLECTIBLES NEWSLETTER?
Our email newsletter sign up can be found in the footer of any page on the Site. Click on the footer to open it and then enter your email address in the form field under Sign Up. Our newsletter will keep you up-to-date with the latest arrivals, exclusive promotions, and limited offers.
I FORGOT MY PASSWORD – WHAT SHOULD I DO?
Go to My Account and click the ‘Forgotten Password’ link. You will receive an email explaining how to set a new password. Please ensure your email address is entered exactly as when you first registered it (as our system is very case sensitive). For your protection, the link expires three hours after the email was sent.
HOW DO I CONTACT CSR COLLECTIBLES?
I HAVE A SUGGESTION…
CAN I POST A REVIEW?
Yes, you can post a review for any item. Make sure you are logged-in to your account and click on Write a Review next to the desired product. Your review will not appear right away as it will take a little while to be processed.
I HAVE A QUESTION THAT IS NOT ANSWERED HERE.
I NEED TO CHANGE MY ADDRESS OR OTHER DETAILS. WHAT SHOULD I DO?
Please log in to your account to change your personal details. Unfortunately, we cannot change the registered email address.
HOW DO I UNSUBSCRIBE FROM THE CSR COLECTIBLES NEWSLETTER?
Please use the link at the bottom of any promotional email from CSR Collectibles.
CAN I MAKE CHANGES TO MY ORDER?
No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment within 30 days.
WHAT HAPPENS IF I NOTICE THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE PLACED MY ORDER?
WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?
If an item you have ordered is unavailable, you will receive an email or phone call from our customer service team.
HOW DO I KNOW IF MY ORDER WAS RECEIVED?
When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details.
Alternately, you can log into your CSR Collectibles account and check your Order History in the My Account section.
HOW LONG CAN I KEEP ITEMS IN MY CART?
Products in your shopping cart will be cleared when your session expires. Unfortunately, if the order is not place and then confirmed, we cannot guarantee the item(s) will still be available when the order is placed. Everything is First Come, First Served based on completing the Check Out process and not just adding it to your cart.
CAN I ORDER OVER THE PHONE?
We’re not taking orders over the phone at this time but if you’re having issues with the website you’re welcome to contact our Customer Center via live chat (blue bubble on the bottom right corner of the site) for further assistance.
HOW DO I PAY FOR MY ORDER?
CSR Collectibles gladly accepts PayPal, Bitcoin, Apple Pay and major credit/debit cards, such as Visa, MasterCard, AmericanExpress, DISCOVER and JCB.
International credit cards with valid U.S. billing addresses will be accepted as a form of payment. Your card will be charged instantly after the transaction is complete.
CSR Collectibles has also partnered with Affirm to offer transparent, quick financing to our customers, with no hidden fees or cost. You will never owe more than what you a free upfront. The total at checkout will always be what you actually pay. With Affirm, you split the price of your purchase into fixed monthly payment amounts that fit your budget.
We apologize that we are unable to accept Bill Me Later, C.O.D. or checks at this time.
WHAT INFORMATION DO YOU REQUIRE?
You will be asked for your credit or debit card number, the expiration date, and the CVV number (last three digits on the signature strip on the back of your card) when you place your order.
WHAT SECURITY CHECKS ARE IN PLACE TO MAKE SURE MY PURCHASE IS VALID?
All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order.
CAN I PAY FOR MY ORDER WITH MULTIPLE CARDS?
Not at this moment.
WHEN WILL I BE CHARGED?
Upon placing the order, we will charge your form of payment immediately.
I PAID FOR A PERSONALIZATION, CHARACTER NAME OR INSCRIPTION AND THE CELEBRITY DIDN’T WRITE IT. WHAT ARE MY OPTIONS?If you paid for a Personalization, Character Name or Inscription and the celebrity declined to write it or just missed it, we would send you a partial refund on your order for the Personalization, Character Name or Inscription only. This would not qualify for a full refund on the autograph/authentication etc.
DO YOU SHIP ALL PRE-ORDERS AT THE SAME TIME?If you place a Pre-Order with multiple other Pre-Orders or In Stock items, we will ship them all at the same time once the last Pre-Order is completed. If you want the items shipped as soon as they are available, please place each Pre-Order or In Stock item order separately.
WHAT IS YOUR RETURN POLICY?We check every item as it comes in and as it goes out, so you can be sure you’re getting a quality product. We want to make sure you love your collectibles as much as we do so if you’re not satisfied with your purchase, please return the item(s) for an exchange or refund. All returns must be in the original condition that you received them in. If an item arrived damaged, please bring this to our attention within 3 business days.All returns must be made within 30 days of placing your orders. We no longer accept returns or exchanges after the 30 day period.Scratch N Dent, Limited Editions, and Pre-Order items do NOT qualify for return or refund, due to limited stock.If you have any other questions about returns please feel free to contact us.
Please read our Return Policy for full details.
WHEN DO I RECEIVE MY REFUND ONCE I HAVE RETURNED AN ITEM?
We will process the return as soon as possible, but it can take up to 28 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.
WHAT SHOULD I DO IF THERE’S A PROBLEM WITH MY ORDER?
HOW DO I RETURN A GIFT?
Please refer to our Return Policy for full details.
DO YOU USE TOP LOADERS FOR SHIPPING?
Yes, we ship all Photos/Posters Size 16″x20″ or smaller in a Top Loaders. We will combine photos into Top Loaders as we see fit (If multiple photos are ordered, each photo won’t necessarily get its own Top Loader) *Top Loaders are recommended for Safe Shipping & Handling but we DO NOT recommend using Top Loaders for Long Term Storing or Displaying Autographs*
WHAT IS YOUR SHIPPING POLICY?
All in stock orders placed Monday-Friday will ship USPS within 24-48 Hours (unless otherwise noted)! If the order is time sensitive, reach out to us before placing the order!
Please read our Shipping Policy for full details.
HOW CAN I TRACK MY ORDER?
Please locate your tracking number from the delivery confirmation email or by logging into your account.
HOW DO I RECEIVE MY ORDER IF I AM NOT HOME?
We understand you are busy and cannot be home to wait for a delivery. The courier will leave your package at your home in a safe place, if no signature required. If you live in an apartment complex, please check with the office, they may have accepted the delivery on your behalf. *Signature Required will be added randomly at our discretion*
I HAVEN’T RECEIVED MY ORDER.
Please locate your tracking number from the delivery confirmation email or by logging into your account. If there is a delay, this will be indicated on the courier’s website. Please contact our Customer Center via live chat (blue bubble on the bottom right corner of the site) for further assistance.
I RECEIVED MULTIPLE BOXES, DID I GET CHARGED MULTIPLE DELIVERY FEES?
We know you are excited to receive your order. To ensure CSR Collectibles exceeds your expectations, we will occasionally ship an order separately. We will reach out to you accordingly if we think that you collectibles will be safer in multiple packages (separate fees will apply).
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes! We ship world wide! *Currently USPS is not shipping to Australia, please use DHL*
I CANNOT PROCESS MY ORDER.
Try to place your order again – sometimes when the Site is experiencing high demand, orders do not get placed. If it still does not work please make a note of what happens and what messages the Site gives you. It may also be necessary to try an alternative computer to ensure it is not a compatibility problem. If you are still having problems, try deleting the cookies / caches on your computer and then log back into your account. To do this you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “Delete Cookies” and hit OK. If further problems persist please get in touch with our customer service team via our Live Chat or by visiting our Contact Us page.
AN ERROR MESSAGE SAYS MY CARD DETAILS ARE INCORRECT.
Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number is the last three digits on the signature strip on the reverse of the card.
OTHER TECHNICAL PROBLEMS?
To help us investigate your problem please include as much of the following information as possible with regards to your system:
- Your Operating System (e.g. Windows 7, Mac OSX 10.1)
- Internet Browser & version (Internet Explorer 9, Safari 5)
- What time the problem occurred.
- Please cut and paste any error messages that appeared on your screen into the email.
HOW DO YOU KEEP MY PERSONAL INFORMATION SECURE?