Please locate your tracking number from the delivery confirmation email or by logging into your account.
FAQ
WHAT IS YOUR SHIPPING POLICY?
All in-stock orders placed Monday-Friday will ship USPS within 24-48 Hours (unless otherwise noted)! If the order is time-sensitive, reach out to us before placing the order!
Please read our Shipping Policy for full details.
DO YOU USE TOP LOADERS FOR SHIPPING?
Yes, we ship all Photos/Posters Size 16″x20″ or smaller in Top Loaders. We will combine photos into Top Loaders as we see fit (If multiple photos are ordered, each photo won’t necessarily get its own Top Loader) *Top Loaders are recommended for Safe Shipping and handling, but we DO NOT recommend using Top Loaders for Long Term Storing or Displaying Autographs*
WHAT SHOULD I DO IF THERE’S A PROBLEM WITH MY ORDER?
If you have experienced a problem with your order, please contact our customer service team via our Live Chat or by visiting our Contact Us page.
WHEN DO I RECEIVE MY REFUND ONCE I HAVE RETURNED AN ITEM?
We will process the return as soon as possible. We will send you an email once we have completed the refund process.
WHAT IS YOUR RETURN POLICY?
We check every item as it comes in and as it goes out, so you can be sure you’re getting a quality product. We want to make sure you love your collectibles as much as we do so if you’re not satisfied with your purchase, please return the item(s) for an exchange or refund. All returns must be in the original condition that you received them in. If an item arrived damaged, please bring this to our attention within 3 business days of the item showing delivered.
DO YOU SHIP ALL PRE-ORDERS AT THE SAME TIME?
If you place a Pre-Order with multiple other Pre-Orders or In Stock items, we will ship them all at the same time once the last Pre-Order is completed. If you want the items shipped as soon as they are available, please place each Pre-Order or In Stock item order separately.
I PAID FOR A PERSONALIZATION, CHARACTER NAME, OR INSCRIPTION, AND THE CELEBRITY DIDN’T WRITE IT. WHAT ARE MY OPTIONS?
If you paid for a Personalization, Character Name or Inscription and the celebrity declined to write it or just missed it, we would send you a partial refund on your order for the Personalization, Character Name or Inscription only. This would not qualify for a full refund on the autograph/authentication etc.
WHEN WILL I BE CHARGED?
Upon placing the order, we will charge your form of payment immediately.
CAN I PAY FOR MY ORDER WITH MULTIPLE CARDS?
Not at this moment.
