If you decide to return items that have a discount applied to the whole order, the amount refunded will be subject to the minimum spend of the promo. This means that if the items returned bring the new order total below the minimum spend necessary to use the promo, the discounted amount will be deducted from the refund. Discounts and discount thresholds exclude postage and packaging. If the original order was returned and you would like to reorder another size, we cannot reissue a promo code or deduct the discount from your order.
FAQ
I ENTERED MY PROMO CODE, BUT IT DIDN’T WORK.
Our system will always recognize valid promo codes. Therefore, if the discount has not been deducted from your order, the code was incorrectly entered or is no longer valid. Promo codes can only be redeemed during the placement of orders and cannot be applied or amended once the order has been placed.
I FORGOT TO ADD A PROMO CODE.
Unfortunately, if you did not enter your coupon code at checkout, we cannot apply it to your order once it has been placed.
HOW DO I ADD A COUPON CODE?
When you place an order, you will see a box on the checkout page where you can enter your coupon code. The coupon code and discount will appear immediately and be added to your order total. The promo code must be redeemed at this point in the ordering process; it cannot be applied after the order has been processed. Only one promo code can be used per purchase. Promo code cannot be the only form of payment for an order. The cost of the order must exceed the cost of the promo code and a credit card must be provided.
WHERE CAN I GET A COUPON CODE?
CSR Collectibles coupon codes can be found in our newsletters. By subscribing to our newsletter, we will periodically email you our offers and promo codes. Please refer to the terms and conditions for our promo codes, as they will vary. Promo codes found on money saving websites such as promo sites or forums are not endorsed by CSR Collectibles and are outside of our control. They may be invalid or expired. We therefore cannot authorize discounts under these circumstances.
WHAT ARE CSR COLLECTIBLES PROMO CODES?
Promo codes are codes that can be applied to your order to receive a discount. Please sign up to our email list at the bottom of our site to receive codes to your email (when they apply).
Is photo proof available for signed items?
Photo proof is available for Pre-Order items upon request. Once you receive your signed collectible in the mail, simply message us or email us a picture of your item with the sticky notes still attached to request your proof photo.
Why should I trust CSR Collectibles?
We’ve built our reputation by standing behind every item we sell. With years in the industry, a strong presence at conventions, and thousands of satisfied collectors, CSR Collectibles is a trusted name in autograph memorabilia.
Does CSR Collectibles host their own autograph signings?
Yes, we regularly host and attend private signings with celebrities and entertainers. During these signings, we document the process with photos, videos, and written records to further verify authenticity.
Who authenticates the autographs sold by CSR Collectibles?
All autographed memorabilia we sell is authenticated by one or more of the following respected third-party services:
• Beckett Authentication Services (BAS)
• James Spence Authentication (JSA)
• Professional Sports Authenticator (PSA/DNA)
Unless otherwise noted, each autograph includes a tamper-evident serial-numbered sticker and a matching Certificate of Authenticity (COA). You can verify these serial numbers directly on the authenticator’s website.
Note: Beckett QR Code Stickers do NOT come with a matching card — the QR code links directly to the item on Beckett’s website.
